Customer Service

• Sorry, we do not ship physical products, like books, outside of the United States at this time.

Log into My Account and you will see a list of your recent orders. Click the Orders link to view the details of an order.

Please note that we sell select items that ship directly from our retail partners and we are unable to provide shipment and tracking details in your My Account for those items.

What payment options do you accept?

We currently accept MasterCard, Visa, American Express, and Discover.

What is your return and/or exchange policy?

Your satisfaction is our top priority, which is why we’re happy to offer Friction-Free Returns. If, for any reason, you are not 100% satisfied with your purchase of a physical product, you may return it for a full refund, credit or exchange of the product purchase price within 30 days of shipment. It’s that simple!

Digital products, downloads, course offerings, and video purchases are not covered under the Friction-Free Return Policy. However, if the product is defective or you are not satisfied with quality of the item purchased, please do contact us.

Does Gun Digest Store pay for return shipping costs?

No, Gun Digest Store does not pay for return shipping costs.

Returns should be directed to:

Caribou Media Group
c/o Book Returns
5583 W. Waterford Ln.
Suite D
Appleton WI 54913

Please be sure to include a copy of your receipt or packing slip with your return to ensure proper credit is given. If you have questions regarding a return, our customer service team is happy to assist you. Our customer service team is available via our convenient contact form.

What should I do if I have purchased a magazine from a bookstore or other retailer and am not satisfied?

Returns directly to the publisher can only be accepted if the product was purchased directly from the publisher. Any other return should be made directly with the retailer from whom you purchased the product.

Orders are shipped within 2-4 business days using the method of your choosing at time of purchase. Rates are based on your shipping method and distance from our warehouse.

Standard Shipping (Media Mail)
Delivery within 9 to 14 business days

Products that ship from our retail partners may have additional shipping charges.

At this time GunDigestStore.com cannot ship orders outside the United States. We recommend that our international customers visit one of our international dealers or Amazon.com.

GunDigestStore.com takes your security seriously and takes steps to protect your personal information. Our store uses Secure Sockets Layer (SSL) encryption technology when transmitting your order and payment information.

How can I access the digital files I have purchased?
Links to your downloads can be found in your order thank you email. If you opened an account at Gun Digest Store, you can find all your downloads at My Account under Downloads. If you need help accessing any downloadable files please contact customer service.

How can I Use my eBook on my portable device?
Purchasing an eBook in PDF format allows you to read your content on multiple devices, including your computer, Kindle, Nook, iPod/iPhone/iPad, Android, or any other device compatible with the PDF file format type. Click here to read more.

How can I download and view video files?
Click here to read more about video files purchased from GunDigestStore.com.

Download Issues
If you have purchased a download from GunDigestStore.com in the past, and are having trouble accessing your product, please contact our customer service team.
We will be happy to forward the information you will need to access your download purchases.

Will sales tax be applied to my order?
Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. 

All prices on this website are subject to change without notice. While we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our website may be incorrectly priced. In the event a product or service is listed at an incorrect price due to typographical or technical error, or error in pricing information received from our third-party partners, we reserve the right to refuse or cancel any orders placed for a product or service listed at the incorrect price.

An explanation of this store’s coupon and offer exclusions can be found here.

Gun Digest Store will, from time to time, offer pre-orders of new book releases. Payment is due at the time of placing the pre-order, not when the book is released.

We will not ship products nor take subscriptions delivered to any city, county, state or federal correctional facility. All orders addressed to a correctional facility will be canceled and the money refunded.